short stay
VR Tour

FAQ

FAQ

STANDARD POLICIES

Your booking is subject to our Term and Conditions. You need to inform your sales representative 4 weeks before the check-in date, we will refund fully except booking fee and deposit payment.If you inform us less than 4 weeks before the check-in date, you will remain liable to pay; booking fee, deposit payment and 4 weeks accommodation fee.

Yes, you can inform your sales agent that you have not received your acceptance letter yet. Once you receive it you can send it to us before the check-in date.

Yes, we can arrange an online viewing. Please inform your sales agent about your request.

Yes, you are able to pay the fee on an installment’s basis depending on the length of your booking. We are offering maximum 6 installments, please check with your sales agent.

After your checkout, our operations team will check your room and you will receive an email from finance with a from that you need to fill out to start your refund process. Subject to you abiding by the terms and condition, you will the refund within 6-8 weeks. 

Yes, you can change the residence after your check-in depending on availability, extra charges may apply.

ACCOMMODATION

When you check-in, the receptionist will inform you about your room number. You can ask your sales agent to get more information.

Before check-in, you will receive an email with the contact details of our operation team. You can contact them in case of a maintenance issue.

Receptionists of the residence will be assisting you for the check-in.

No, you do not need to. You should leave your key at the reception.

You can check-in at 15.00 pm and check-out at 10.00 am.

You can contact your sales agent or operation team so we can arrange the service.

There are no extra charges. All the bills and the residence facilities are included on your fee. You may need to pay the laundry by yourself.

Accreditations

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